Jelpala Driver Privacy Policy

Effective Date: 2026.01.29

Jelpala (“Jelpala,” “we,” “our,” or “us”) operates the Jelpala Driver mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the App.

Important notice about Location: The App requests access to precise and approximate location, and may collect background location (while the app is not active) to support core driver features such as delivery matching, navigation, safety, and delivery status updates.

1. Who This Policy Applies To

This Policy applies to drivers and users of the Jelpala Driver App (the “Drivers,” “you”).

2. Information We Collect

2.1 Information You Provide

Account and profile details (e.g., name, email address, phone number)
Delivery-related information you input in the App
Communications with customer support (including via in-app chat)

2.2 Location Information Required for core features

The App may access and collect location information depending on your device permissions and your activity in the App.

Precise location (GPS)
Approximate location
Background location (location collected when the App is closed or not in active use)

Background location (Google Play disclosure):
The App collects background location to enable delivery operations, including:

Real-time tracking during an active delivery or route
Updating delivery progress and status when the App is not open
Supporting safety and fraud prevention (e.g., verifying pickup/drop-off location context)

Background location is intended to be used only for delivery-related activities.

2.3 Camera, Photos, and Microphone (Optional)

If you choose to use features that require media access, the App may request:

Camera access to capture photos (e.g., for proof of delivery or reporting)
Photo library access to upload images
Microphone access only if a feature explicitly requires it (if enabled in the App)

2.4 Device and App Usage Information

Device identifiers and device information (e.g., model, OS version)
App activity and diagnostics (e.g., crash logs, performance data)
Push notification tokens (to deliver notifications)

3. How We Use Information

We use information to operate, maintain, and improve the App and services, including to:

Create and manage your driver account
Enable driver matching and delivery workflows
Provide navigation, ETA calculation, and route support
Enable real-time and background location updates during delivery-related activities
Provide customer support and respond to inquiries
Detect, prevent, and address fraud, abuse, and safety incidents
Comply with legal obligations and enforce our terms and policies

4. When and Why We Access Location

Location access is used to support core app functionality:

While the App is in use: to show your location, enable matching, and support navigation.
In the background: to keep delivery status accurate and reliable during active delivery operations, even if you switch apps or your screen is off.

No advertising use: We do not use your location data for targeted advertising, and we do not sell location data.

5. How We Share Information

We may share information in limited circumstances, including:

With customers: delivery-related updates (e.g., delivery progress, approximate ETA). We aim to limit what is shared to what is necessary for the service.
With service providers: vendors who help us operate the App (e.g., maps, hosting, analytics, customer support tools, notifications). They are permitted to process data only on our instructions and for the purposes described here.
For legal and safety reasons: if required by law, regulation, legal process, or to protect rights, safety, and security.

6. Data Retention

We retain personal information only as long as necessary for:

Providing services and supporting active driver operations
Dispute resolution and enforcing policies
Compliance with legal obligations

We may delete or anonymize information when it is no longer needed.

7. Your Choices and Controls

Permissions: You can manage permissions (Location, Camera, Photos, Microphone, Notifications) in your device settings. If you disable location permissions, certain core driver features may not function.
Account requests: You may request access, correction, or deletion of certain information by contacting us.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed to be 100% secure.

9. Children’s Privacy

The App is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Policy from time to time. If we make changes, we will update the Effective Date above and may provide additional notice through the App or our website.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: jelpala77@jelpala.com
Support: In-app support channel (if available)

Jelpala is a trademark and intellectual property owned by Blue Ocean Transport Inc.