Jelpala Driver Operational Policy

Effective Date: 2025.12.29

This Driver Operational Policy (the “Policy”) sets forth detailed operational standards applicable to Drivers providing services through the Jelpala platform, pursuant to matters delegated under the Jelpala Driver Terms of Service.

This Policy may be amended depending on service operations, and any changes will be announced via the Jelpala app or official notices.

Article 1 (Base Fee Policy)

  1. Base fees are calculated per service request (one pickup and one drop-off).
  2. Base fees are determined by service type, route, parcel characteristics, transport conditions, market factors, and operational environment.
  3. Jelpala may adjust fee standards or amounts as necessary, with details announced in the Driver app.

Article 2 (Cancellation Fee Policy)

  1. If a service is cancelled due to Customer reasons after acceptance, Jelpala may pay a cancellation fee to the Driver.
  2. Eligibility, conditions, and amounts are governed by notices in the Driver app.
  3. Cancellation fees may vary depending on service type, waiting time, distance, and operational circumstances.

Article 3 (Waiting Fee Policy)

  1. If a Driver arrives at a pickup or drop-off location and must wait due to Customer absence, Jelpala may pay a waiting fee.
  2. Waiting fee standards and amounts are governed by Driver app notices.
  3. If waiting exceeds 30 minutes, the service is deemed cancelled by the Customer.
  4. Waiting time calculation:
    • Pickup: From the moment the Driver enters the truck stop and presses the “I’m here” button.
    • Drop-off: From the later of the pre-notified ETA or actual arrival time, once the Driver presses the “I’m here” button.
    • If the Customer is already present, waiting time may apply even without pressing the button.

Article 4 (Settlement and Payment)

  1. Settlement periods:
    • 1st–15th of each month
    • 16th–end of each month
  2. Payments are made within five (5) business days after each settlement period.
  3. Payments may be temporarily withheld or adjusted for reasonable reasons such as:
    • Settlement verification
    • Disputes or objections
    • Policy or legal violations
    • System failures or force majeure
  4. Payments are made to the Driver’s registered personal bank account.

Article 5 (Weight and Size Standards)

  1. Recommended weight and size limits are safety guidelines, not absolute prohibitions.
  2. Specific numeric standards are announced separately.
  3. Parcels exceeding recommendations may still be accepted at the Driver’s reasonable discretion.
  4. Drivers may consider weight, packaging, vehicle space, route conditions, and safety risks.
  5. Acceptance signifies acknowledgment of transport feasibility.
  6. If actual conditions materially differ from declared information or pose safety risks, Drivers may suspend transport or request corrective measures.

Article 6 (Route Sharing and Truck Stops)

  1. Shared routes must reflect continuous drivable destinations:
    • Solo driving: up to 13 hours / 1,000 km
    • Team driving: up to 24 hours / 1,800 km
  2. Truck stops must be selected based on actual driving routes, including detours.
  3. Selecting stops inconsistent with real routes may restrict service eligibility.
  4. Drivers may exclude preferred truck stops, understanding this may reduce service opportunities.
  5. Selecting more truck stops may increase service opportunities if aligned with real routes.

Article 7 (Points, Ratings, and Penalties)

  1. The rating system is designed to reward reliable, long-term Drivers.
  2. Points may be used for:
    • Driver ranking and level determination
    • Priority service assignment
    • Eligibility for incentives and bonuses
    • Access to premium or urgent delivery services
  3. Driver levels are recalculated monthly based on cumulative points.
  4. All Drivers are evaluated under the same criteria.
  5. Points and benefits may be adjusted as operationally required.

Article 8 (Account Restriction and Termination)

  1. Drivers may request account termination at any time via the app or customer support.
  2. Termination may be processed after completion of ongoing services.
  3. Jelpala may issue warnings, temporary restrictions, suspensions, or termination for violations.
  4. Immediate termination may occur for serious violations such as parcel loss, intentional damage, fraud, or safety risks.
  5. Drivers may submit objections within seven (7) days of notice.
  6. Inactive accounts (12+ months) may be terminated after prior notice.
  7. Completed services are settled upon termination; deposits are handled per policy.

Article 9 (Amendment of This Policy)

  1. This Policy may be amended as required for operations.
  2. Continued use of the service after notice constitutes acceptance of amendments.

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