Jelpala User Privacy Policy

Effective Date: 2026.01.29

Jelpala (“Jelpala,” “we,” “our,” or “us”) operates the Jelpala mobile application for users (the “App”). This Privacy Policy explains how we collect, use, and protect information when you use the App.

Guest-based service:
The Jelpala User App does not require account registration. However, certain personal information may be collected temporarily to process delivery requests and payments.

1. Information We Collect

1.1 Personal Information

Name
Phone number

This information is collected only when you submit a delivery request or payment and is not used to create a persistent user account.

1.2 Payment Information

Payment-related information required to process user payments

Payment processing is handled through secure third-party payment providers. Jelpala does not store full credit card numbers on its servers.

1.3 Location Information

Approximate location
Precise location (GPS)

No background location:
The App accesses location data only while the App is in use. It does not collect location data when the App is closed or running in the background.

1.4 Contact Information

Contact details provided for delivery communication purposes

1.5 Device or Other Identifiers

Device identifiers and basic technical information

These identifiers are used for app functionality, security, and fraud prevention purposes.

2. How We Use Information

Process delivery requests
Enable communication related to deliveries
Process payments
Determine service availability and routes
Prevent fraud and ensure service security
Comply with legal obligations

3. Data Sharing

We may share limited information only as necessary:

With drivers to complete a delivery
With payment processors to process transactions
With service providers supporting app operations
When required by law

We do not sell personal data and do not use personal data for advertising or tracking.

4. Data Retention

Information is retained only for as long as necessary to provide services, resolve disputes, and comply with legal and regulatory requirements.

5. Your Choices

You can control location permissions through your device settings
You may choose not to provide certain information, but this may limit App functionality

6. Security

We use reasonable technical and organizational safeguards to protect information. However, no method of transmission or storage is completely secure.

7. Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the Effective Date above.

9. Contact Us

Email: privacy@jelpala.com

Jelpala is a trademark and intellectual property owned by Blue Ocean Transport Inc.